Indraprastha Gas Limited (IGL), the largest CNG distribution company of the country, has signed an agreement with CSC e-Governance Services Ltd. (CSC SPV), aimed at expanding and enhancing its customer service capabilities across all geographical areas (GA’s) of IGL. This partnership is a key element of IGL’s ongoing efforts to reach even the remotest corners of Haryana, Rajasthan, and Uttar Pradesh ensuring that all its customers have access to reliable and convenient payment options for paying their gas bills. The agreement was signed by Mr. Mohit Bhatia, Director (Commercial), IGL in the presence of Mr. Kamal Kishore Chatiwal, Managing Director, IGL, Mr. Sanjay Kumar Rakesh, MD & CEO, CSC, in the presence of senior officials of IGL and CSC.
While IGL has been focussing on digital payments across various geographies, the customers in semi-urban and rural areas, where IGL is expanding, had been demanding for alternate payment options in physical form. This partnership with CSC e-Governance Services Ltd. is a strategic move to address the needs of such customers, particularly those in areas with limited access to digital payment facilities.
IGL anticipates that around 45,000 customers are likely to opt for payments through this mode every two months. This initiative is not merely about numbers; it represents IGL’s dedication to ensuring that every household, regardless of location, has the ability to manage its gas bills without the challenges posed by inaccessible technology. By enabling payments through CSC’s Village Level Entrepreneurs (VLEs), customers will be able to pay their gas bills conveniently at their nearest authorized CSC centers and receive a hard copy of the receipt immediately. This initiative is expected to greatly simplify the payment process, especially for those residing in rural and semi-urban areas. Furthermore, the integration of IGL’s payment systems with CSC’s network will ensure that payments are received securely and efficiently, with funds being remitted to IGL’s bank account.
Commenting on the agreement, Mr. Kamal Kishore Chatiwal, Managing Director, IGL said, “This strategic partnership with CSC is a testament of IGL’s unwavering commitment to enhance customer experience, as the company continues to expand its reach and improve its service delivery across IGL GA’s. We are dedicated to ensuring that every customer, regardless of their location or access to technology, can manage their gas payments with ease and confidence”.
Mr. Mohit Bhatia, Director (Commercial), IGL believed that “The tie-up with CSC not only facilitate payments, particularly those in regions with limited digital infrastructure, but also strengthen the trust and reliability that our customers have in IGL. Through CSC’s extensive network, customers will now have the convenience of paying their bills at the nearest authorized center and receiving a hard copy of the receipt immediately. This initiative is expected to simplify the payment process for customers, especially those in rural areas, ensuring a more inclusive approach to service delivery.”